Institute:Office of National Coordinator (ONC) Workforce Training Curriculum
Component:The Culture of Health Care
Unit:Sociotechnical Aspects: Clinicians and Technology
Lecture:Sociotechnical aspects of health care
Slide content:Overcoming Resistance to Change Involve all stakeholders Create effective lines of communication Identify champions Alleviate fears Collaborate to solve problems Elicit feedback Keep communication channels open at all times Welcome all questions and comments 14
Slide notes:Several strategies help overcome resistance to change. One key initial step is to involve all stakeholders before implementing the change. Another method is to create effective lines of communication. Resistance to change can also be mitigated by enlisting the aid of champions , or enthusiastic people who can help the organization push forward and overcome resistance from naysayers. Organizations can also attempt to alleviate fears that may be contributing to resistance. Individuals and groups should collaborate to solve problems during the transition, and organizations should actively elicit feedback. Sometimes, resistance to change may be the sign of a problem that has not yet been uncovered. Open communication between all parties will assist to identify these types of problems and bridge gaps of unrealistic expectations as well as identify the need for additional training and education. 14