Institute:Office of National Coordinator (ONC) Workforce Training Curriculum
Component:The Culture of Health Care
Unit:Sociotechnical Aspects: Clinicians and Technology
Lecture:Sociotechnical aspects of health care
Slide content:Resistance to Change Resistance to change is the action taken by individuals and groups when they perceive that the change is a threat to them Three phases of change: Inertia Transition Achieving the new model Resistance to change is promoted by defenders of the status quo 13
Slide notes:Significant change in the health care industry is frequently accompanied by resistance to this change. Resistance to change is the action taken by individuals and groups when they perceive that the change is a threat to them. There are generally three phases of change. First, theres a period of inertia, when little is done. Next is a transition phase, when the change is beginning to be implemented. Once the transition is complete, the organization reaches a new steady state, with achievement of the new model. Resistance to change, at least at the outset, is inevitable because many individuals and groups tend to defend the status quo. The technology and system implementation processes should incorporate approaches for addressing staff resistance early and determining the root cause if possible. 13