Institute:Office of National Coordinator (ONC) Workforce Training Curriculum
Component:The Culture of Health Care
Unit:Sociotechnical Aspects: Clinicians and Technology
Lecture:Patient safety
Slide content:Patient Ratings of Hospitals HCAHPS questions ask about Communication Pain control Assistance Cleanliness and quietness Medication and discharge information Whether the patient would recommend the hospital to family and friends The patients overall rating of their experience 12
Slide notes:In the HCAHPS survey that allows patients to rate hospitals, questions ask about communication with doctors and nurses, whether patients received pain control when needed, and the cleanliness and quietness of rooms. Patients are asked whether they received information about new medications and discharge instructions. They are also asked whether they would recommend the hospital to family and friends and are encouraged to provide an overall rating of their experience. When consumers become involved by providing ratings of hospitals, they assist other patients to make sensible choices and may play a role in promoting patient safety. 12