Institute:Office of National Coordinator (ONC) Workforce Training Curriculum
Component:The Culture of Health Care
Unit:Sociotechnical Aspects: Clinicians and Technology
Lecture:Patient safety
Slide content:Other Promoters of Patient Safety Continued 2 Consumer organizations Example: Consumer Reports Rates hospitals, cardiac surgical groups, treatments, natural medicines Multiple methodologies for rating Performance data Patient ratings 11
Slide notes:Consumer organizations such as Consumer Reports also help to promote patient safety. Consumer Reports has released comparative data on hospitals, cardiac surgical groups, treatments, and even natural medicines. This organization uses multiple methods to generate its ratings. For example, it uses performance data from the Society of Thoracic Surgeons to rate cardiac surgeons. In another example, it uses patient ratings based on a federal government survey called the Hospital Consumer Assessment of Healthcare Providers and Systems Survey, also known as the HCAHPS [ aytch-kaps ] survey, to rate hospitals. 11